To qualify for a healthcare subsidy, you must be enrolled in an eligible healthcare plan, and average at least 15 hours of Amazon Flex deliveries per week in a quarter. Navigate to the "Healthcare Subsidy" tab in the Amazon Flex app menu to view your eligibility status. If you believe you were eligible to make a request, contact Driver Support.

• Healthcare subsidy requests for January 1 - March 31 will be accepted between April 1 - April 30
• Healthcare subsidy requests for April 1 - June 30 will be accepted between July 1 - July 31
• Healthcare subsidy requests for July 1 - September 30 will be accepted between October 1 - October 31
• Healthcare subsidy requests for October 1 - December 31 will be accepted between January 1 - January 31 of the following year

Proof of enrollment may include (but is not limited to) any one of the following:
• Insurance member card
• A letter of eligibility from your insurance company
• A screenshot from your Covered California enrollment dashboard

Ensure that the following information is visible on your proof of enrollment:
• Insurance company name
• Your name as the primary subscriber
• Coverage period, including beginning and end date

For package pickups originating in California, Amazon provides occupational accident insurance to cover on-the-job injuries. This coverage pays for medical expenses and lost income resulting from covered injuries while delivering with Amazon Flex. Here is what is included in the policy:

• Medical expenses incurred, up to $1,000,000.
• Disability payments equal to 66% of your average weekly earnings, including tips, from all delivery and transportation companies as defined by the law subject to minimum and maximum limits.
• Burial expenses up to $10,000.
• Accidental death insurance for the benefit of spouses, children, or certain other dependents, for covered injuries suffered while you are using the Amazon Flex app and working for Amazon Flex.

To report a personal injury or submit an injury claim, press the ‘Emergency Help’ button in the Amazon Flex app or dial 844-311-0406 to connect to Amazon’s Emergency Helpline.

Amazon’s Emergency Helpline will assist you in submitting an injury claim. Be prepared to provide the date and time of the accident, location of the accident, a description of what happened and your injuries, the police report if applicable, hospital or doctor’s paperwork and receipts, and any other relevant details.

All Coverages are subject to the policy terms, conditions, limitations, and exclusions. If there is a conflict between the information shown here and the policy, the policy will govern. The policy is underwritten by Homeland Insurance Company of New York.

As usual, you will always earn the amount that is shown in the offers view of the Amazon Flex app when you reserve an offer. This includes both the Amazon contribution, and tips for deliveries that give customers the option to tip. In addition, we will guarantee that in each 14-day period Amazon contributes at least 120% of the minimum wage in your area while you are delivering with Amazon Flex, plus a $0.36/mile vehicle expenses payment in 2025. If you do receive tips, they are in addition to Amazon’s contribution.

You will continue to receive your payments as you do today, twice per week. If your pre-tip earnings are less than the guarantee over a 14-day period, we’ll pay you the difference.

Delivering in California