Amazon Flex Frequently Asked Driver Questions

Not finding what
you need?

We're here to help you.

Frequently asked questions about Amazon Flex.

Getting Started

To become an Amazon Flex Delivery Partner, you must meet certain eligibility criteria and complete the necessary onboarding steps. Here's what you need to ensure you qualify:

Age Requirement: You must be 21 years old or older.
Vehicle Specification: You should have access to a 4-door, midsize sedan or a larger vehicle, such as an SUV.
Driver's License: Possess a valid driver's license.
Social Security Number: Have a valid Social Security Number.
Auto Insurance: Maintain personal auto insurance that complies with your local requirements
Bank Account: You'll need a checking or savings account for payment processing.

By meeting these requirements, you can kickstart your Amazon Flex delivery journey in regions where spots are available.
Please be aware that Amazon employees in most states are not eligible to participate in this program.

Go to Let's Drive and, if you meet the requirements to become a delivery partner, follow the instructions to download the Amazon Flex app. From the app, you'll be able to:

• Sign up for Amazon Flex using your existing Amazon account or by creating a new Amazon account.
• Review our videos to learn best practices for delivering with Amazon.
• Provide information on delivery preferences to determine where you will pick up and deliver Amazon packages.
• Provide tax and payment details.
• Select a service area where you will pick up and deliver Amazon packages.

Amazon Flex offers these delivery opportunities:
Amazon.com: Pick up packages from an Amazon delivery station and deliver directly to customers. Delivery blocks are typically 3-6 hours.
Amazon Fresh: Pick up groceries or household items from an Amazon delivery station and deliver directly to customers. Delivery blocks are typically 2-4 hours.
Store Orders: Pick up orders from local stores and deliver directly to customers. Delivery blocks are typically 2-4 hours.

As a delivery partner, you must maintain the required insurance for delivering packages in your area.
In addition to your personal coverage, Amazon provides delivery partners in all states other than NY with commercial auto insurance at no cost. This policy includes:

• Auto liability coverage
• Uninsured motorist/underinsured motorist coverage
• Contingent comprehensive and collision coverage

This auto insurance policy applies only to Amazon Flex delivery partners who are actively delivering during the delivery block. In addition, if anyone other than the Amazon Flex delivery partner is driving when an accident occurs, the claim for any incurred losses will be denied. Due to local regulations, this insurance does not apply to drivers in the state of New York. If you live in New York, you may need additional commercial insurance to meet New York state law. Check with your insurance company for more information. If you are renting or borrowing a car, you will need to ensure that you have required coverage.

App Download

You must log in to your Amazon Flex account using the same email address associated with your Amazon account.
You can reset your password by following these steps:
1. Sign out of the Amazon Flex app.
2. Select Sign in with Amazon
3. Tap Forgot password and follow the instructions to receive assistance.

If you still cannot log into the Amazon Flex app, please contact us at 888-281-6906 daily between 8 a.m. - 9 p.m. PT or email us anytime at amazonflex-support@amazon.com.

Account Setup

To create an account with Amazon Flex, you must upload an image of a government-issued U.S. driver’s license that is:
1. Current (not expired or invalid), without any hole punches or breaks.
2. A driver’s license with your photo, not a learner’s permit, temporary license without a photo, or other unaccepted license type.

You must possess a physical, government-issued ID (not a photocopy, scan, or screenshot of a license). Your license must also match the information you provided (name, age, birth date, state, license number) in the app and show that you are at least 21 years old.

When uploading your license images, please make sure the images are:

• Uploaded in order. The app will prompt you to upload the front of the license first, then the back.
• Clear and in focus. Make sure the words on the front and the barcode on the back of your license show up clearly in the photo.
If you take a blurry photo, please retake it.
• Not cropped too close to the license. Use a dark background and make sure the edges are visible.

If your license photos don’t meet the requirements listed above, they will be rejected.

Amazon uses your photos (including your photos that we already have on file), driver’s license, or government-issued ID for identification purposes. This can include making sure it's you who is doing the delivery and using your photo to identify you to customers and Amazon personnel. The photo is also used as your Amazon Flex app profile photo. We will retain your photos while you use the Amazon delivery app and as long as permitted by law or until you request that we delete your photo. You may request deletion of your photo by contacting Support, but deleting your photo will block your access to the Amazon delivery app until you replace it and your new photo is checked for validity.

To ensure you can keep delivering, here are some tips for a successful selfie:

• Face the camera directly and show your entire face in the picture, this includes removing hats that cover your face and momentarily removing your mask
• Be in a well-lit area, use a neutral background, and avoid light sources behind you to ensure a clear view of your face
• Do not wear sunglasses; prescription glasses are okay, as long as there is no reflection
• A photo of a photo will not be accepted. Your photo should be taken with your phone in real time when you are prompted

If your selfie photos do not meet the requirements listed above, they will be rejected and this may impact your eligibility to deliver.

To use the Amazon delivery app, Amazon requires that users provide a photo to help us identify them. Using this photo, we may create a facial scan or similar biometric identifier, which we refer to as “Biometric Information.” This policy governs Amazon’s retention of users’ Biometric Information. Amazon may retain a user’s Biometric Information for up to 30 days after it is created for fraud detection and investigation purposes, whether or not the user continues using the Amazon delivery app during this period. After 30 days, Amazon will promptly delete the Biometric Information.

Interest List & Onboarding

Amazon Flex welcomes new delivery partners based on the delivery needs of each area where it operates. If Amazon Flex is operating in your city but not actively recruiting, you’ll see a Join List option in the Amazon Flex app. Click Join List to let us know you're interested in becoming a delivery partner, and we’ll email you if opportunities become available. We recommend that you complete onboarding immediately after you receive an email inviting you to do so, since limited spots are available.

If you are moving and need to change your preferred delivery area, contact Support in the Amazon Flex app through Menu > Help > Contact Us.

Onboarding takes place in the Amazon Flex app. You'll be asked to provide basic information and complete other activities that can help prepare you to deliver with Amazon Flex.

Most people complete all onboarding documents in less than an hour and can start delivering with Amazon Flex in less than a week. It’s helpful to have the following items on hand when completing onboarding documents:

• Driver’s license
• Social security number
• Banking details, such as your checking and savings account numbers
• Auto insurance policy, so you can confirm that your policy meets coverage requirements

Make sure your information is correct before you submit it. You will not be able to make changes after you submit. We’ll process your information and send you an email when we’re done, or if we need any additional information. If you’re approved, you can finish your profile and start looking for offers that fit your schedule in the Amazon Flex app.

The Amazon Flex app will show you offers for available blocks, which you can view and schedule from the Offers page. You can plan ahead by searching for blocks that are available later in the day or the following day. In some areas, you can mark yourself as “Available Now” in the Schedule page in the app to get notified of blocks that start within 30 minutes. With every block, you’ll know what you’ll earn before you schedule it.

Account Management

Yes, you can change your region, as long you are currently Level 2 or higher in your Rewards status. If you do not meet the criteria, you can request that Support close your account so you can onboard with a new account (using a different email) to the region of your choice. To check your Rewards status in the Amazon Flex App go to Menu > Your Dashboard > Rewards Details.

If you are in the onboarding process, Support cannot process a region change. If you entered an incorrect zip code or onboarded to the wrong region, please create a new account using a different email.

To submit a region change request in the Amazon Flex app, tap Menu > Help > Contact us > Account Management > Change my delivery area to let us know your preferred region. Support will confirm if your region has been updated.

Scheduling Delivery Blocks

Instant offers are on-demand offers for delivery blocks that start within 0 to 30 minutes. If instant offers have launched in your region, you’ll see the “Available Now” toggle on the Schedule screen of the Amazon Flex app.

To start seeing available instant offers, turn on “Available Now” and be located 15 minutes or less* from a participating location within your region. However, you may not be located at the site when you accept.

When an instant offer is available, you will receive a notification on your device. After viewing the offer, just swipe “Accept” to start the delivery.

Accepting and completing instant offers can help improve your standing.

Offers are added throughout the day at varying frequency, depending on the orders that customers place. To look for offers that fit your preferred location and time of day, go to the Offers page within the Amazon Flex app. Tap Filter in the upper-left corner of the screen, set your filters, and tap See results. Tap Show other offers to see all available offers, including those that do not fall within the filters you’ve set. Offer availability may fluctuate and is not guaranteed.

Once you earn Preferred Scheduling through Amazon Flex Rewards, you can set your preferred station, day of week, and time of day in the Settings page in the Amazon Flex app. You’ll then start to see reserved offers labeled with your rewards level on the Offers page when we have available offers that match one or more of your set preferences. The Preferred Scheduling preferences you set will only apply to these additional rewards reserved offers. They will not impact filters you set on the Offers page or the total number of offers you will see. The higher your rewards level, the more likely you are to see more reserved offers, and the more time you’ll have to schedule these offers before they become available to other delivery partners.

If you think that you'll be late or unavailable for a delivery block you scheduled, it’s important to cancel the block. Learn how and why:

Sometimes plans change. If you think that you'll be late or unavailable for a delivery block you scheduled, go to Calendar in the Amazon Flex app, tap the day of the scheduled block, and tap ‘Forfeit Block’. Your standing will not be impacted if you cancel at least 45 minutes before the block’s start time or within 5 minutes if you accept a block less than 45 minutes before it begins. This is considered an on-time cancel, and it helps us make sure another driver can pick up your scheduled delivery block so customers can still get their packages on time. Canceling a block outside of those time frames isn’t good for your standing or the customer. However, your standing will be impacted less if you cancel late than if you do not cancel and do not arrive.

Here's how to cancel a delivery block:

To cancel a scheduled delivery block:

1. In the Amazon Flex app, tap the Menu icon and then tap 'Calendar'.
2. Tap a day to view additional details, and then tap the delivery block you want to forfeit.
3. Tap 'Forfeit This Time' and then swipe to confirm.

Cancel at least 45 minutes before the block’s start time or within 5 minutes if you accept a block that begins in less than 45 minutes. This helps us make sure another driver can pick up your scheduled delivery block and that customers can still receive their packages when we promised.

Your standing and eligibility to deliver may be impacted if you have multiple late cancellations.

Amazon Flex provides a flexible opportunity for delivery partners looking to turn free time into supplemental or part-time income. The available delivery blocks may fluctuate week to week and are not guaranteed. Some locations may experience high volumes throughout the year, while others may be more seasonal. The winter holiday season is typically our busiest time of year, which means expanded delivery opportunities that can help you make quicker progress toward your goals.

Making Deliveries

Store orders:
You may pick up some Amazon Fresh orders at a local store.

• When you arrive at the block start location, tap 'I’ve Arrived' to learn the details about the order assigned to you, including when it’s ready for pickup.
• Packages are usually grouped together, but chilled items or alcohol orders may be located in another area, such as a refrigerator or a freezer.

Amazon Fresh orders:
Amazon Fresh offers always show the start location. Follow the suggested navigation in the Amazon Flex app to locate your start location.

• Amazon Fresh deliveries may be heavier than other deliveries, so we recommend using a hand truck like this one, although you're free to deliver packages any way you want.
• Amazon Fresh orders start at a Amazon Fresh delivery station. When you deliver an order, the app will let you know if a customer must be present for the delivery.

Amazon Fresh orders:
•Amazon Fresh offers always show the start location. Follow the suggested navigation in the Amazon Flex app to locate your start location.
· When you arrive at the site, tap 'I've Arrived' or 'I've Parked' in the app.
· The app will let you know when your order is assigned. As soon as you receive the notification, tap 'Acknowledge and Begin.'
• Amazon Fresh deliveries may be heavier than other deliveries, so we recommend using a hand truck like this one, although you're free to deliver packages any way you want.
• Packages are usually grouped together, but chilled items or alcohol orders may be located in another area, such as a refrigerator or a freezer.
• Some Amazon Fresh deliveries may contain alcohol. The app will guide you to verify the age of the person who receives the delivery.

Amazon.com orders:
• Blocks start at a delivery station. The block start location will appear in the Amazon Flex app one hour before your block start time.
• Sometimes you may need to pick up a package at an Amazon Locker, or a customer requests to deliver their order to a Locker.
• Follow the suggested navigation in the Amazon Flex app to locate your start location.
• When you arrive at the station, tap 'I've Arrived.' Follow signs and cones to drive into the station.
• You’ll be met by an Amazon employee who will ask you for identification and to use your app to scan an arrival code. You'll then be guided to your assigned order location

Amazon Flex maps and navigation are developed specifically for the needs of delivery drivers. This includes features such as alerts with details on how to stay safe during emergencies, instructions for arrival on the correct side of the street to avoid risky road crossings, highlighted building outlines to easily identify the delivery location, and the ability to see the path to the next stop on the map as you arrive at your current stop for easier parking and departures.

You also have the choice of using your already installed third party mapping apps if you prefer. To do so, instead of tapping start travel, tap the icon with the diagonal arrow, then tap on one of the apps from the list. When you're done using the third-party mapping app, tap on the Amazon Flex icon to go back to the Amazon Flex app.

If you have any undelivered packages at the end of your delivery block, it is important to verify you have selected an accurate reason code in the app. Amazon expects that you’ll return them to the original pick-up location as soon as you’re finished delivering. If you know the delivery station will be closed by the time you finish delivering, the return is expected by 10:00 am the next day. Your eligibility for the program may be affected if you repeatedly fail to return undelivered packages. Here are some tips for returning undeliverable packages:
Amazon.com delivery stations: Most Amazon delivery stations are open until 10:30 pm. If you are returning packages after 6 pm, you may need to ring a doorbell for assistance. Look for signs to guide you to the returns area or ask an Amazon associate for help. It is imperative you return your package to an Amazon associate and do not leave your package unattended.

Amazon Fresh sites: Most Amazon Fresh sites are open until 10:00 pm. Look for signs to guide you to the returns area and place your returned totes on the appropriate rack. If you can’t find the returns area, please ask an Amazon associate for help.
Stores: Third-party stores have different operating hours. If your delivery block ends before the store closes, please return undelivered packages to the bins at the pick-up location as soon as you finish your last delivery. If the store is closed, the return is expected by 10:00 am the next day.

What to Expect on Day 1

While you have the option to bring passengers (including persons or pets), pickups and deliveries may take you away from your vehicle for long periods of time. This policy excludes service animals. Service animals are allowed at all times. If you decide to bring passengers, Amazon expects that you will comply with the following:

• Passengers will need to remain in your vehicle at all times at Amazon stations, unless escorted by a station employee for use of basic welfare facilities. At grocery or retail merchant locations, passengers are not allowed in restricted Amazon Flex areas.
•Your vehicle must have enough space to safely accommodate all packages assigned to your route and any passengers.
• Passengers may not perform or assist with your delivery services, including interacting with customers.
• Passengers may not drive the vehicle while you’re delivering with Amazon Flex.

Non-compliance with this policy may affect your eligibility to participate in the Amazon Flex program.

As an independent contractor, you are free to decide how to best to prepare for your block and what to wear. To help you make successful deliveries, other delivery partners suggest keeping the following items with you:

• Phone charger, or a portable power bank, so you don't have to continually plug and unplug your phone. Start with your phone fully charged.
• Reflective vest for visibility. (Amazon-branded driver's vests are an optional item to help you build trust and safety in the community, while also increasing your visibility when you are delivering. These vests are available at delivery stations at no cost to you.)
• Slip-resistant, closed-heel, and closed-toe shoes are strongly recommended when at the delivery station and during deliveries to help you stay safe and comfortable.
• Flashlight in case you are delivering in the dark.
• Water and snacks to stay hydrated and energized.
• Rain poncho if there's a chance it might rain, to keep you dry.
• Gloves to keep your hands warm if it's cold, or to protect your hands.
• Cart or dolly to carry heavy packages.

Consider taking the following measures to help ensure your vehicle is ready to go:

• Start with a full tank of gas.
• Check vehicle fluid levels and tire pressure.
• Empty your vehicle of trash or other unneeded items, so you can fit packages.

When your block time is approaching, drive to the designated location in the Amazon Flex app to pick up your packages. The app will help you navigate to the destination. You are expected to arrive and check in by your block’s start time.

You can swipe up on the pickup location address while in navigation mode for details about access and parking. You can also find helpful check-in information for each type of block in the Starting a Block section of the Learning Portal in the app.

Policies

• You can find information about Seattle’s App-Based Worker Minimum Payment Ordinance (ABWMP) by clicking here.
• You can find information about Seattle’s App-Based Worker Paid Safe and Sick Time Ordinance (PSST) by clicking here.
• You can find information about Seattle’s Independent Contractor Protections Ordinance (ICP) by clicking here.
• You can find information about Seattle’s Gig Worker Premium Pay Ordinance by clicking here.

Safety

Earnings

Earnings are based on a variety of factors. Amazon’s minimum contribution varies by city/region, which means the location you deliver in impacts your hourly earnings. During high customer demand, Amazon’s contribution may increase, which will translate into higher earnings.

For deliveries that give customers the option to tip, you always receive 100% of the tips. For every dollar a customer tips, your earnings will increase by that same amount, on top of Amazon’s contribution.

There are other factors, but these are the most significant ones.

When you see an offer, you will see the pick-up location, duration, and potential earnings. For programs with no tips, the amount you see in an offer is your guaranteed earnings: regardless of whether a block ends early or late, you will earn what you see in the offer. As an example, if you see $72 for a 4-hour block, Amazon’s contribution is $72, and that will be the amount you will earn. Amazon will always contribute at least $15-$19 per scheduled hour, depending on your location and demand.

For deliveries that give customers the option to tip, you will see an earnings range. The range shows potential earnings based on tips received for similar blocks recently completed in your region. Most of these blocks earned tips within the range shown in your offer, and at least a quarter of delivery partners earned enough tips to reach the top of the range or exceed it. In the event that you do not have any deliveries during your block or do not receive tips from customers, your guaranteed earnings are the minimum that you were shown in the offer. If you do receive tips, 100% of tips are added to your minimum earnings.

As an example, if you see $36-50 for a 2-hour block, Amazon’s contribution is $36. If you received no tips, your total earnings would be $36. If you received $5 in tips, your total earnings would be $41. If you received $20 in tips, your total earnings would be $56.

Pick your Payment Day(s):
It’s your choice which weekday(s) you want to get paid. You can decide to get paid every day to get your money faster, or pick just one day so you can streamline your finances. You can choose which days of the week are best for you, and you can also change your days at any time.

For blocks completed from Sunday to Thursday, earnings are available on your next payment day. For blocks completed on Friday or Saturday, earnings are available Monday, or your next chosen payment day. For blocks that are eligible for tips, customers have 24 hours to update the tips, so you’ll receive payment 2-3 days after your completed blocks, or on the next scheduled payment day after this. Earnings scheduled to be paid on a bank holiday may be delayed to the next business day following the bank closure.

Amazon Flex Instant Pay
Amazon Flex Instant Pay enables Amazon Flex Debit Cardholders to get paid shortly after completing a delivery block, at no charge. Tip-eligible blocks are paid 27 hours after block completion. You can apply for the Amazon Flex Debit Card at any time in the Amazon Flex app by going to the main menu > Settings > Personal Information > Payment > Payment Account > Start Application.

Amazon Flex Cashout
Amazon Flex Cashout provides you convenient ways to access your earnings. Depending on your payment method, Amazon Flex Cashout offers:
• Free cashout to your Amazon Flex Debit Card - access your earnings for free shortly after cashing out to your Amazon Flex Debit Card.
• Free cashout to your bank account - access your earnings for free the same or next business day from your existing bank account, or get your earnings shortly after cashing out for a 50-cent fee (subject to your bank participation in Real Time Payment Network).
• Cash out to any debit card – access your earnings shortly after cashing out for a 50-cent fee.
You can use Amazon Flex Cashout at any time by going to > Flex app > Earnings > Cashout > Select your payment speed.

Please note, Amazon Flex transfers funds immediately, and the money should be available in your account by the timelines shown in the app. However, depending on your bank, it may take a few days for the funds to fully appear. If you don't see the earnings in your account after a few days, please contact driver support.

To make payment changes, open the Amazon Flex app and choose Settings > Personal Information > Payment. From there you can select your preferred payment days and choose how you want to receive payments. The new day or days you have chosen for payment will be effective after you receive your last payment on your original schedule. For example, if you were previously paid on Tuesday and Thursday, any updates you make to your payment days will take effect after your last Thursday payment. If you don’t make any changes, your default payment schedule will stay the same, and you can update it at any time in the future.

Standings

The Standings feature is designed to provide helpful information about your recent delivery history, so you know where your deliveries stand against the program expectations. It also allows you to continuously improve the customer experience and is available to all delivery partners via the Amazon Flex app. There are four standings: Fantastic, Great, Fair, and At Risk. The majority of delivery partners have a Great or Fantastic standing, which means they are providing excellent service to our customers.

We know that sometimes things happen that are outside of your control. In many circumstances, we automatically take many of these issues into account, such as traffic, time of day, station delays, delivery location, and severe weather. We also understand other things can occur that may need to be considered like not being able to deliver due to a closed business. If you run into any problems or have questions, you can contact Driver Support.

You can use the Amazon Flex app to review your standing at any time. As you improve your delivery quality and reliability, you’ll see your standing automatically improve as well. When we learn about a delivery issue that is within your control, we let you know by sending you an email and/or an update in the app. When repeat or major issues occur, such as repeatedly not showing up for a scheduled block or not following our Terms of Service, our team manually reviews each case to determine if your eligibility in the Amazon Flex program should continue. In these circumstances, delivery partners are notified via email when a decision is reached by the review team.

Amazon Flex Rewards

General

Amazon Flex Rewards is a program exclusively for Amazon Flex delivery partners to thank you for all the work you do. With Amazon Flex Rewards, you can earn cash back with the Amazon Flex Debit Card, enjoy Preferred Scheduling, and access thousands of discounts as well as tools to navigate things like insurance and taxes.

Getting started with Amazon Flex Rewards is easy—there’s no signup required. You simply earn points by completing blocks and making deliveries. The more points you earn, the higher rewards levels you unlock to access more rewards.

Learn more about how to unlock rewards, and the number of points required to unlock each rewards level by going to the Amazon Flex App > Menu > Your Dashboard > Rewards Details.

With Amazon Flex Rewards, you earn points by completing blocks and making deliveries. When you schedule an offer in the Amazon Flex App (reserved offer, instant offer, etc.) you’re scheduling a block—a specified amount of time you will make deliveries with Amazon Flex. You will earn a minimum of 10 points for each block you complete. You will also earn a minimum of 1 point for each delivery you make during that block. For Amazon.com blocks, a delivery is each package you deliver. For Whole Foods Market, and Amazon Fresh blocks, a delivery is each customer order you deliver, no matter how many items or packages are in the order.
Your standing will determine how many points you earn for each block and delivery. You will earn points with a standing of Fair, Great, or Fantastic. If your standing is At Risk, you will not earn points or enjoy rewards until you've improved your standing to Fair or higher.

How points are calculated:

For example, Jasmine is an Amazon Flex delivery partner who schedules one Amazon.com block and delivers 20 packages. If her standing is Fair, she will earn 10 points for that block and 20 points for the packages (20 deliveries x 1 point), totaling 30 points. If Jasmine’s standing is Great, she will earn 20 points for the block and 40 points for the packages (20 deliveries x 2 points), totaling 60 points. If Jasmine’s standing is Fantastic, she will earn 30 points for the block and 60 points for the packages (20 deliveries x 3 points), totaling 90 points.

For more information on how to earn points, please see the Amazon Flex Rewards Program Terms and Conditions. Learn more about standings by going to the Amazon Flex App > Menu > Your Dashboard > Standing Details.

With Amazon Flex Rewards, you can earn a variety of rewards including cash back¹ with the Amazon Flex Debit Card², Preferred Scheduling, thousands of discounts, and more. Rewards level 1 unlocks exclusive discounts on a wide range of categories like roadside assistance, tires, car maintenance, shopping, entertainment, and many more. These discounts will be available for you on the Stride app where you can also take advantage of tools to navigate things like enroll in insurance plans and file taxes³.

Starting at rewards level 2, you’ll enjoy additional rewards like increasing levels of cash back on all fuel and eligible EV charging purchases⁴, 2% cash back on Amazon.com and Whole Foods Market purchases, and 1% cash back on any other purchase with the Amazon Flex Debit Card. You will also enjoy access to Preferred Scheduling. As you level up, you’ll see more offers that are customized to your preferences, and you will have longer times to schedule these offers while they are reserved just for you.

Learn more about the number of points required to unlock each rewards level, as well as the rewards in each rewards level, by going to the Amazon Flex App > Menu > Your Dashboard > Rewards Details.

You unlock rewards levels by earning points. You earn points by making deliveries and completing blocks. To unlock rewards level 1, you will need to earn 1 point. To unlock rewards level 2, you will need to earn 650 points. To unlock rewards level 3, you will need to earn 3,000 points. To unlock rewards level 4, you will need to earn 6,500 points. You will have a 3-month earning period to earn points. Your points will reset at the end of every 3-month period, and you will need to earn points in the next earning period to keep your rewards level.

Learn more about the rewards available at each rewards level by going to the Amazon Flex App > Menu > Your Dashboard > Rewards Details > Level Details.

The Amazon Flex Rewards program has cyclical 3-month earning periods. The points you earn during an earning period determine the rewards levels you unlock and the rewards you enjoy. When you earn enough points to unlock a new rewards level, you gain access to the rewards offered in that level for the remainder of the current earning period as well as throughout the following 3-month earning period. At the end of each earning period, your point balance resets to zero and a new earning period begins. So, keep delivering to keep the rewards you unlocked.

The earning periods are: January-March, April-June, July-September, and October-December.

You can track your progress towards higher rewards levels by going to the Amazon Flex App > Menu > Your Dashboard > Rewards Details.

To maintain access to your rewards, maintain a standing of Fantastic, Great or Fair and continue to make deliveries. If your standing decreases to At Risk, your access to rewards will be paused until you improve your standing. However, you won't lose rewards you've already enrolled in or purchased, or cash back you’ve earned. For more information about access to rewards, please refer to the Amazon Flex Rewards Program Terms and Conditions.

Learn more about your standing by going to the Amazon Flex App > Menu > Your Dashboard > Standing Details.

Preferred Scheduling

Preferred Scheduling is designed to give you even more control over your schedule. To enjoy Preferred Scheduling, you must unlock at least Level 2 Rewards. You can then set your preferred station, day of week and time of day in the Settings menu in the Amazon Flex app. After you’ve set your preferences, you will start to see reserved offers labeled with your rewards level on the Offers page when we have available offers that match one or more of your set preferences. Setting your Preferred Scheduling preferences won’t impact any filters you have previously set or the total number of offers you see. As you level up, you are more likely to see a higher number of Rewards reserved offers that match one or more of your preferences. Plus, you’ll have more time to schedule these Rewards reserved offers!

Rewards level 2: 15 minutes
Rewards level 3: 20 minutes
Rewards level 4: 30 minutes

To set your Preferred Scheduling preferences, go to Amazon Flex App > Menu > Your Dashboard > Rewards details > Set offer preferences. You can select up to 3 preferred delivery stations, and up to 3 day and time combinations that work best for you. You will be able to set these preferences once you unlock rewards level 2 and they can be updated at any time. After you set your preferences, Rewards reserved offers will appear in the Offers page based on the availability of offers that meet one or more of your preferences. The Preferred Scheduling preferences you set will only apply to these additional Rewards reserved offers. They will not limit the offers you see on the Offers page.

Amazon Flex Debit Card

The Amazon Flex Debit Card²is offered exclusively to delivery partners, in partnership with Green Dot Bank, Member FDIC. It offers cash back¹, no monthly account fees⁵, and access to over 19,000 ATMs⁵. With the Amazon Flex Debit Card, you can earn up to 6% cash back on all fuel and eligible EV charging purchases⁴, 2% cash back on Amazon.com purchases, and 1% on any other purchases. You will also have access to an exclusive Amazon Flex Debit Card banking app to manage your account. It’s easy to get money deposited onto the Amazon Flex Debit Card – just set it as your preferred payment account in the Flex app. Go to the Amazon Flex App > Menu> Settings > Personal Information >Payment, select debit card and enter your Amazon Flex Debit Card number, expiry date, and CVV and insert your Amazon Flex Debit Card account and routing number. To obtain your Amazon Flex Debit Card account and routing numbers, open your Amazon Flex Card app and tap on Direct Deposit.

For more information about the Amazon Flex Debit Card, click here to see the Deposit Account Agreement, provided by Green Dot Bank.

You can earn up to 6% cash back on fuel and eligible EV charging purchases,⁴ 2% cash back on Amazon.com and Whole Foods Market purchases, and 1% cash back on all other purchases, up to $500 in total cash back per month. The percentage of cash back you can earn depends on your rewards level. The higher your rewards level, the higher percentage of cash back you can earn. Any cash back you earn will usually appear in your account after the qualifying purchase clears, but can take up to 30 days.

For more details about earning cash back, see the Deposit Account Agreement provided by Green Dot Bank.

For questions about cash back or the Amazon Flex Debit Card, contact Green Dot Bank to speak to one of their Banking Specialists. Banking Specialists can be reached by calling the number on the back of your Amazon Flex Debit Card or messaging them through the Amazon Flex Card App.

Your Amazon Flex Debit Card account is a deposit account with no monthly fee.⁴ You will also have 3 free ATM withdrawals per month at in-network ATMs. Additional withdrawals from in-network ATMs and all withdrawals from out-of-network ATMs will incur $3.00 fee per withdrawal, plus any additional fee that the ATM owner or bank may charge.

For more information about fees, see the Deposit Account Agreement provided by Green Dot Bank at https://secure.amazonflex.greendot.com/account/legals/daa.html.

For questions about Amazon Flex Debit Card or the Amazon Flex Card app, contact Green Dot Bank to speak to one of their Banking Specialists. Banking Specialists can be reached by calling the number on the back of your Amazon Flex Debit Card or messaging them through the Amazon Flex Card App.

For more information about the Amazon Flex Debit Card, see the Deposit Account Agreement provided by Green Dot Bank at https://secure.amazonflex. greendot.com/account/legals /daa.html.

Stride App

We have partnered with Stride³ to provide delivery partners with access to thousands of discounts and tools to help you navigate things like insurance and taxes.

To access the rewards available through Stride, you will need to set up a Stride account and download the Stride app. Go to Amazon Flex App > Menu > Your Dashboard > Rewards Details > Level Details and click ‘Access Stride app’. This will open the Stride website. Follow the directions to create an account using the email address you use for your Amazon Flex account. Then, download the Stride app and log in to see your rewards.

The Amazon Flex Visa® Business Debit card is issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association.
Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

1. Maximum cash back limit of $500 per month applies across all categories. Additional terms, conditions limitations and exclusions apply. Rewards are subject to change at any time at our sole discretion. See terms and conditions for complete details.

2. Bank account opening is subject to identity verification.

3. To access discounts as well as tax and insurance tools, you must sign up and create an account on the Stride app. Discounts and services subject to availability and qualifying terms of applicable retailers and merchants.

4. Earn cash back for electric vehicle (EV) charging purchases at stations operated by these participating EV charging networks: Electrify America, EVgo, Blink Charging, Shell Recharge Solutions, EV Connect, PowerFlex, and AmpUp. List subject to change.

5. Other fees apply to the Amazon Flex debit Card. 3 free In-Network ATM withdrawals per calendar month, $3.00 per transaction thereafter, plus any additional fee that the ATM owner or bank may charge. Please see Deposit Account Agreement for details.

Moving forward.

Download the app to sign-up

Onboarding questions?

Please contact our support line at 888.281.6906
Available daily 5:00 a.m. – 7:00 p.m. PT

SITE TERMS | PRIVACY POLICY